Custom Product Information

Custom Product Information

• Shipping Policy

Processing Time

• Most orders are processed within 10-20 business days.
• All products are made to order, fulfillment time is 7 days on top of shipping time which is 10-15 business days. 
• Made to Order processing time is 15-30 days as these are limited production and not mass produced.
• Accessories that are held in warehouse locations will take 15-20 business days based on availability. 
• You will receive a confirmation email once your order has been shipped.

Shipping Methods and Costs

• We offer various shipping methods. Shipping costs are calculated at checkout based on your location and selected shipping method.
• Estimated delivery times are provided at checkout.

Return Policy

Return Eligibility

• Items may be returned for a full refund if returned within 15 days. Returns will be approved based on reason and condition of the items. 
• Items must be in unused condition with tags on.
• Made to Order Products can NOT be returned, exchanges may be requested. 
• An exchange once approved, customer is responsible for return shipping. 
• Most items are handmade, if item arrives broken it can be returned after confirmation by pictures. Anything damaged after worn can not be returned. 
• Any clothing being returned must be UNWORN,UNWASHED & TAGGED.
• We have the right to DENY any returns that do NOT follow return guidelines. 
• Mystery boxes are NON-returnable.  

Return Process

• Contact our customer service team to initiate a return.
• You will receive instructions on how to return your item(s).

Refunds

• Once we receive and inspect your return, we will process your refund.
• Refunds will be issued to the original payment method within business 15 days.

Exchanges

• If you need a different size or color, please initiate a return and place a new order. Made to Order products can only be exchanged.

Tracking Your Order

• Once your order is shipped, you will receive a tracking number to monitor the delivery status.

The colors displayed on the site may not match the actual product color.

• Monitor settings: Colors may appear different on different monitors due to variations in brightness, contrast, and calibration settings.
• Lighting conditions: Colors may appear different in different lighting conditions. 
• Color names: Different brands may use the same color name for different colors.
• Digital technology: It's not possible to guarantee a perfect match due to limitations in digital technology. 
• Garment color
  The same color value may look different when printed on a light or dark colored garment
• Fabric material

  The same color value may look different when printed on different fabrics, such as 100% cotton or a fabric blend. 
• Photos
  Photos may not accurately portray the color of the product due to lighting sources.